Interview Q

• Brief introductory?

Share an IA and the UI for one product?

• How you did do your Research with qualitative and quantitative analysis?

How many users you had spoken with and what was your approach to gathering the Data?

Describe one problem you have solved?

• Your approach to competitive analysis?
• How did you manage your research in a short timeline?
• If you had to skip any of the UX processes which one you will choose and why?
• How do you convince your team and justify your inputs?

Duration of work and reason for leaving?

Your Process to start with?

How do you collaborate with the design and development team?

• % as a team player or individual contributor
  - What kind of experiences have you worked on before, enterprise applications or consumer applications? What kind of work excites you?
  - In which area are you passionate about these two applications?
  - When you think about all the different stages as part of the workflow of the user experience process, what area of that process is your favorite?
  - How is your team set up at your current organization and your role in it?
  - Were you part of Usability testing?
  - Our empirement has an established design. How do you feel working in such an environment?
  - when you are in a team setting, will you be a self-starter to deal with the problems that come across, or do you need a team to work on?
  - You will be required to solve the problems on your own. We will guide you in the direction but you need to take charge of that problem and solve it on your own.
• The Applications do you like most and what is one thing which you would need to change in that?
• What are the new things you would like to learn and see yourself in the next 5 years?
  - If you are working on your team and if you have a hard time with other team members, how will you respond to that?
• How do you handle criticism?
• What kind of team you would like to work with a bigger team or a small one?
• Who are your role models? what are the specific areas and inspirations you would like to take from them?
  - Demonstrate your work? Any of your best work you started from scratch.
• Tell me about your journey?
• What personal qualities do you think you have that make you qualified for this job?
• How do you manage your professional weaknesses?

Tell your Requirement

• Why does our brand exist?
• Which Domain or Vertical we are focusing on?
• What future do brands want to create?
• Have we analyzed that future?
• How do we create value for users?
• Brief about the process of the company product delivery?
• Who are the competitors?
• Any specific Age group?
• Devices to be used?
• Goals / Frustrations / Motivations
• SEO, SEM, social media, content marketing, paid acquisition campaigns, PR, email marketing
• Analyze your target users, set a goal for the campaign, and add viral elements.

THE ELEMENTS

• Relevance. Tell a story. What is happening now?
• Cause. Contribute to a cause.
• Popular issue. Geek out on a popular or niche topic.
• Competition. Host a competition.
• Stats, stats, stats. Infographics, shareable data, etc.
• Content
• Partnerships
• Targeting someone or something
• Creativity and innovation
• Related fields. Branch out into something related.

Kick-off Meeting

In order to align the delivery team and stakeholders around the vision and project plan, the big questions need to be asked. Avoid jumping to solutions, instead focus on the underlying problems and insights that can give the team foundational knowledge to design from later.

• What is the problem or need we are aiming to solve?
• What does the application need to do?
• What is the business opportunity? (e.g. acquisition, activation, retention, revenue, referral, etc.)
• What are the Key Performance Indicators (KPIs)?
• How else will we define success for this project?
• Who are the users or customers?
• Why is this important to them?
• Why do they care?
• What are the users trying to do?
• What are their pain points?
• How can we reach users through this design process?
• Are there any constraints (technological, business, etc.)?
• How are we better than our competitors?
• Are there any relevant products we can look at?
• Who are the primary decision-makers on this project?
• Do brand guidelines exist?
• Does a style guide exist?

Stakeholder Interviews

Further, understand the business and market by speaking with individuals who have a vested interest in the organization and the project. Many of these questions can be asked during kickoffs, but if asked individually they can yield better answers.

• What is your role in this project?
• What is the one thing we must get right to make this project worth undertaking?
• How will you, personally, define success for this project?
• What is the role of this project in achieving that success?
• What are the goals you need to achieve from this project?
• What have you tried that has/hasn’t worked?
• What went wrong in that case?
• Who are the biggest competitors and what worries you about them?
• How do you expect to differentiate this product?
• Where do you want the product to be in the next year, 5 years?
• What keeps you up at night with regards to your users?
• What assumptions do you think you are making about your users?
• What do you know for sure about your users?
• What are the most common problems your users face?
• What worries you about this project?

User Research

Avoid the risk and expense of creating something users don’t want my first understanding of their goals and pain points. Answers to these questions can give you the all-important “why” behind user behavior. These are best supplemented with observational findings (what users say and do can be different) and analytics if they exist.

The Context

• What does your typical weekday look like?
• Tell me about your role at your company.
• What are your daily responsibilities?
• What are some of the apps and websites you use the most?

The Problem

• How do you currently go about [problem/task]?
• Are you looking for a solution or alternative for [problem/task]?
• Tell me about the last time you tried to [problem/task].
• What are you currently doing to make this [problem/task] easier?
• Have you tried any workarounds to help you with this?
• Have you tried any other products or tools?
• If so, how did you hear about them?
• What’s the most frustrating part about [problem/task]?
• How often do you encounter/perform [problem/task]?
• How long do you spend on [problem/task]?

User Testing

Validate your assumptions and improve the experience by watching real users interact with your prototype or product. While this is to mostly gather qualitative feedback, there are opportunities to supplement these findings with qualitative answers (e.g. testing against success metrics).

First Impressions

• What is your first reaction to this?
• What is going through your mind as you look at this?
• How does this compare to your expectations?
• What can you do here?
• What is this for?
• Do you have any questions right now?
• Why would someone use this?
• How do you think this is going to help you?
• What is the first thing you would do?

Task Focused

• If you wanted to perform [task], what would you do?
• What would you expect to happen?
• What parts of this were the most/least important for you?
• How could we present the information in a more meaningful way?
• Is there anything you would change/add/remove to make this better for you?
• What was the hardest part about this?
• Was there anything surprising or unexpected?
• On a scale of 1–5, how [adjective] was this?

Summary

• Would you use this today?
• What might keep people from using this?
• What is the most you would be willing to pay for this?
• What, if anything, do you like or dislike?
• If you had a magic wand, what would you change?
• Does this feel like it was designed for you?
• Is anything missing?
• What adjectives would you use to describe this?
• On a scale of 1–5, how likely or unlikely would you be to recommend this to a friend?
• Since this isn’t finished, what would you like to see in the final version?

Design Reviews

Conducted with fellow designers or the larger project team, design reviews can ensure the “whys” behind design decisions align with the user and business goals. Ask these questions to better understand how a designer arrived at their solution. Good design requires intentionality.

Overall

• What part of this design are you looking for feedback on?
• What constraints are you working within?

Interaction Design

• What is the user trying to accomplish on this screen?
• What problem is this solving?
• How could this design fail?
• How did you arrive at this solution?
• What’s the simpler version of this?
• Is there anything we can remove?
• What assumptions are you making?
• Why is that there?
• Why is that shown at all?
• Is that worth displaying by default?
• Why is the screen organized this way?
• Why is this a better solution than [established design pattern]?

Visual Design

• What is your type hierarchy?
• What UI patterns are you using?
• What rules have you defined for these patterns?
• Are there opportunities to be more consistent?
• What are your margin and padding rules?
• What rules have you defined for the color palette?

Stakeholders Reviews

Receive feedback from stakeholders that is clear, relevant, and helpful. They’re probably not experts in giving design feedback, so it’s your responsibility to ask questions that steer the feedback towards project goals and areas they are subject matter experts in.

• Does this solve your users’ needs?
• Does this effectively address [project goal(s)]?
• Does this meet all functional requirements?
• Does this effectively reflect the brand?
• Why is [design request] important?

Parting thoughts

• Follow questions with a healthy dose of “why?” or “tell me more about that”.
• Know what you don’t know.
• Think of a product you love. Then think of the great questions the design team had to ask to arrive at that solution.
• What brings you to choose UX as a career
• The Process with Case Study
• Problem statement and Solution
• UX Knowledge — IA, Card sorting, qualitative and quantitative, Heuristic and accessibility, empathy study
• UI Knowledge- Color and Font pairing, Bootstrap and material design, Fluid and Fixed,
• Design best practices with the usage of current trends
• Team Hierarchy
• What is the problem or need we are aiming to solve?
• What does the application need to do?
• What is the business opportunity? (e.g. acquisition, activation, retention, revenue, referral, etc.)
• What are the Key Performance Indicators (KPIs)?
• How else will we define success for this project?
• Who are the users or customers?
• Why is this important to them?
• Why do they care?
• What are the users trying to do?
• What are their pain points?
• How can we reach users through this design process?
• Are there any constraints (technological, business, etc.)?
• How are we better than our competitors?
• Are there any relevant products we can look at?
• Who are the primary decision-makers on this project?
• Do brand guidelines exist?
• Does a style guide exist?
• Whom do you follow as a Mentor?

- Brief introductory?
- What kind of experiences have you worked on before,enterprise applications or consumer applications?
- In which area are you passionate about these two applications?
- When you think about all the different stages as part of the workflow of the user experience process, what area of that process is your favourite?
- How is your team set up at TelMed and your role in it?
- Were you part of Usability testing?
- Our empirement has an established design. How do you feel working in such an environment?
- The role will be more research based
- when you are in a team setting, will you be a self starter to deal with the problems that come across or do you need a team to work on?
- You will be required to solve the problems on your own. We will guide you to the direction but you need to take charge of that problem and solve it on your own.
- If you are working on your team and if you have a hard time with other team members, how will you respond to that?
- Demonstrate your work?

- Brief introductory?

• What kind of experiences have you worked on before, enterprise applications or consumer applications?

- In which area are you passionate about these two applications?

- When you think about all the different stages as part of the workflow of the user experience process, what area of that process is your favorite?

- How is your team set up at TelMed and your role in it?

- Were you part of Usability testing?

- Our experiment has an established design. How do you feel working in such an environment?

- The role will be more research-based

- when you are in a team setting, will you be a self-starter to deal with the problems that come across, or do you need a team to work on?

- You will be required to solve the problems on your own. We will guide you in the direction but you need to take charge of that problem and solve it on your own.

- If you are working on your team and if you have a hard time with other team members, how will you respond to that?

- Demonstrate your work?

Notes :

- Junior candidates should at least have a formal education background in the field.
- Candidate should be able to walk us through his work. Show us the solutions that he has worked on.
- Candidate should be a self-starter who can actually handle interviewing user phrases. Do research, user experience.
- Look out for diagrams/flows in their portfolios. Do not go for classy, colorful pages.
- If they mention task flows in their Resume, they should talk about it in the interview when walking through their work.
- People from NID might have that experience.